Consumer Direct
Consumer Direct provides a telephone and online consumer advice service, which is supported by local authorities in Wales, the Office of Fair Trading, and the Department for Business Innovation and Skills.
Consumer Direct provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods and services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Directs' trained advisors are ready to offer individual solutions for individual problems.
Consumer Direct works in partnership with Local Authority Trading Standards Services by providing first level advice and information on a wide range of consumer problems. Only complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.
Need consumer advice?
If you need consumer advice, contact Consumer Direct Wales.
You can contact Consumer Direct, either by phone, or alternatively you can request advice on-line. Either way, they will deal with your query as soon as they possibly can.
- Telephone a Consumer Direct adviser on 08454 04 05 06 (Minicom users should call on 08451 28 13 84).
- Visit the Consumer Direct website where you will find a wide range of consumer information and advice such as:
What if Consumer Direct can't help me?
In cases where Consumer Direct are unable to assist a consumer in resolving an issue, or where consumers are particularly vulnerable, the matter is referred to us at Trading Standards.
Our experienced Consumer Advisors are able to use their technical and legal skills to take the complaint further. This can involve mediating on the consumers behalf or arbitrating a resolution to the problem. Where an impasse situation is reached, assistance may be given in the preparation of a small claim action in the county court (up to a limit of £5000). However, the outcome of such action can never be guaranteed.